From Our Mailbag

We are always glad to hear from you, so please feel free to tell us what you think about our service and the products we offer. Here are some of our customers' comments:

Quality of Service

"Your Customer Service rep has given us excellent service. I don't know how she could do any better!"
- D.H. (Portland, OR)

"It's so nice to order from you. Your knowledge of the products is most impressive as I always get the answers to my questions. Even if you don't have am immediate response, I know you will track down the answer I need and get back to me immediately. Too many dealers I call have no idea what they're selling. They act as if I'm irritating them by asking questions about their products. I'm so glad I finally found a dealer that's so knowledgeable and willing to help me any way possible. Your help and service is greatly appreciated." - Chris Askins, Operations Director, VA Medical Center

"I ordered some poster paper yesterday and would like to thank you so much for your quick service! I received the paper today and the m&m's candies were a very special surprise. They are my favorite candy and that small gesture helped brighten my day. Thank you and keep up the wonderful work!" - S.K., US Navy

Do you have a problem or a complaint? Tell the Graphic Products Complaint Person. That person is terribly lonely. We don't get many complaints. They'd love to hear from you so we can address the problem ASAP. Give us a call.

"No one has ever done anything like you have for us, ever. It really brightened my day. Things are so cold these days, business wise. Your cheerfulness, your company's prompt shipment, and the thank you's...well I don't know what to say other than thank you. Please let your boss know that we are very happy with your company." - Oregon Manufacturing Company

"Thank you for your wonderful service. I always receive great service from your customer service representatives and quick prompt delivery. Thank you." - Mary A., at a state education agency

"... thanks a million.... our Merlin is certainly much improved by your free tune-up. Let me say again we appreciate your way of doing business!" - Nathan, Goodwill Industries

"I have been extremely pleased!" C.W., Educational Service District

"I am writing this letter to let you know of the wonderful customer service that your sales people provide each time I call. To interact with a dealer that is always cheerful, punctual in returning calls, delivers what they promise and lets me know about new products as soon as they come out, are all attributes which I treasure as a customer. I've enjoyed the service from you and I look forward to your continued great service for many years to come." - Anne Jenkins, Training Supervisor, Fortune 500 Insurance Company

"I wish all of my vendors supported me as well as you." - Washington State Contractor

"I just wanted to tell you what a pleasant experience I recently had dealing with your customer service representative. Working for a state agency, I really appreciate good customer service, which is exactly what I got ... Thanks for a pleasant experience. I'll definitely recommend you to anyone who asks." - State Parks and Recreation

"Quality does pay off. Keep up the good service. Thanks." J.T., Air National Guard

"You are an excellent company to work with." B.H., U.S. Forest Service

"We will be buying from you again. Keep up the good work!" - Architectural firm

Technical Support

"Wow! Thank you so much! The information for default settings on the LS250 worked perfect. You have no idea how I've yearned for that feature. Thanks so much!" - J.D.

"I love the way you pamper me and cater to my needs as soon as I call. Your immediate help without my having to call back a dozen times, or be put on hold for 15 minutes, is greatly appreciated. It's so nice to know that if I'm having problems with a machine, or have any questions about it's operation, all I have to do is pick up the phone. I know there will be someone there who is always willing and able to help. I wish all dealers offered services the way you do." - Bill Donaldson, Safety Manager, Pacific Power & Light

Free Gift with Every Order

"Thanks for the goodies in our last order!" - F. H., County Public Works Department

"I want to thank you for the addition of M&M's in my recent order. They were a great surprise and totally made my day. I appreciate the candy as well as the great service your company provides. " - L.B., Ingram Book

"I appreciate your quick processing of our order, your great customer service, and especially the M&M's." - S.J.

"Thank you for the prompt delivery of tapes. I did a double take on the packaging, got a good chuckle and then promptly hid them from my co-workers. Ha Ha!" - Northwest Energy Company

"Thank you for the M&M's we received with our tape order. I called because I think you deserve a personal thank you for such a thoughtful gesture." - Ed at a manufacturing plant